We will be the backup your IT department needs — when and how they need it.
Whether it’s a major project, daily support requests, or both, managing an IT department’s workload with the available resources isn’t easy.
The last thing you want to do is try to find more money to hire new IT personnel. It’s expensive, time-consuming, and eventually, your workload will likely overtake the team’s capabilities again.
The good news is that there’s a better way to address this problem.
Don’t Replace Your IT Department — Enlist The Extra Support They Need
Too many businesses assume IT is either 100% internal or 100% external — but that’s not the reality.
Co-managed IT services give you the best of both worlds, allowing you to take advantage of the expertise and skill of a team of IT specialists when needed, and without paying expensive salaries or benefits. It’s an affordable solution that allows you to expand your current IT resources and make sure you always have the tech support you need.
What You Get With Co-Managed IT By NST
- Detailed IT Service Desk Reporting – Ongoing reporting on service desk trends to identify any areas of concern.
- Dedicated Client Success Manager – Ensure that your relationship with NST is successful with proactive check-ins.
- Dedicated Strategic Advisor – High-level technical resource who develops strategic technology plans for your business
- Client Access to NST’s suite of IT Management Tools – Access to NST’s remote management, monitoring and remote control tools.
- Annual Technology Assessment – Gap analysis for your technology environment to highlight risk and identify opportunities.
- Annual IT Budget and IT Project Roadmap – Annual development of a 3 year technology roadmap and budget.
- Unlimited Level 3 Remote and onsite IT Support
- Network and System Monitoring – Monitoring for degradation of service with any of your IT infrastructure devices along with proactive alerting and reporting.
Harness The Extra IT Personnel & Resources You Need
Don’t let your support tickets pile up or your projects sit unfinished any longer. Talk to the NST team today to augment your internal team with additional support from ours.
The quality and effectiveness of your IT team is up to you. Will you give them the resources and support they need to succeed?